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CuteUpload - Frequently Asked Questions & Answers

  1. What is CuteUpload? What can I do with CuteUpload?
  2. What are ActiveX Controls?
  3. How does CuteUpload look like? Do you have any screenshots?
  4. Why should I choose CuteUpload?
  5. Why do I get error message "Invalid key, please ... " when I try to upload file?
  6. Do I need to install CuteUpload before using it? How to use CuteUpload?
  7. How do I integrate CuteUpload into my current web application/website?
  8. What are the feature lists of CuteUpload?
  9. What are the limitations of CuteUpload?
  10. How do I get CuteUpload and install it on my server?
  11. What are the difference between CuteUpload free version and the commercial version?
  12. I'm a technical idiot, I don't know how to implement the CuteUpload supported web site, where do I find help?
  13. What payment methods do you accept?
  14. How can I get the CuteUpload patch or updates?
  15. What are the differences between different CuteUpload versions?
  16. What security setting should I change in order to use CuteUpload?
  17. How do I remove CuteUpload from my computer?
  18. What are the shortcuts keys CuteUpload support?
  19. What kind of commercial license does CuteUpload offer?
  20. What kind of service do you offer?

 

  1. What is CuteUpload? What can I do with CuteUpload?
    CuteUpload is a client side ActiveX control that runs on Internet Explorer 4.0+. It helps you ease the file upload/download process and with better control&verification of file type&size before uploading to the server.

    With CuteUpload, uploading&downloading files through web browser becomes very simple. You can upload multiple files or even select multiple folders with any of the following actions: simply using Drag&Drop, or Copy&Paste, or the build in toolbar, or right click popup menu. You can select a bunch of files for uploading, then with a simple click, the upload process will start automatically.Back to top

  2. What are ActiveX Controls?
    ActiveX controls are used extensively on the Internet. They can make browsing more enjoyable by providing video, animated content, and more. These programs can, however, malfunction or give you content you don’t want. In some cases, these programs can be used to collect information from your computer in ways you might not approve of, possibly damage data on your computer, install software on your computer without your consent, or allow someone else to control your computer remotely. Given these risks, you should only install these programs if you completely trust the publisher.

  3. How does CuteUpload look like? Do you have any screenshots?
    Please refer to our live demo to have a touch and feel of CuteUpload

    CuteUpload Free Edition screen shot (without file selected)
    CuteUpload Free Edition screen shot


    CuteUpload Free Edition screen shot (with file selected)
    CuteUpload Free Edition screen shot Back to top


    CuteUpload Commercial Edition screen shot
    CuteUpload Commercial Edition screen shot Back to top

  4. Why should I choose CuteUpload?
    In traditional file uploading, files are selected with an HTML form via <INPUT TYPE="FILE"> controls. This method has many limitations:
    • Only one file can be selected at a time;
    • There is no way to select an entire folder;
    • The Select File dialog cannot be customized (e.g. it cannot be configured to display images only);
    • The initial directory for the Select File dialog cannot be specified;
    • File size and type restrictions can not be enforced before an upload begins

    To overcome these limitations, we designed and developed client-side file upload control that replace the traditional HTML enctype="multipart/form-data" form, and offer a simple and user-friendly interface for selecting files and even entire folders.
    To have a touch and feel of CuteUpload, please refer to our live demo Back to top

  5. Why do I get error message "Invalid key, please ... " when I try to upload file?
    There're two possible cause when you see the following message:
    "Invalid license key, please apply for a license key at www.cuteupload.com!"
    • The LicenseKey property is not set in your object parameter, a sample as following:
      <param name="LicenseKey" value="fc18440126361e7e4347a0d32d0ce80d" />
    • The license key is not valid for your domain name;

    To solve the problem, you need to apply a license key for each of your domain name even if you're using the CuteUpload Free Edition. You need to input the domain name when you purchase the CuteUpload commerical edition or download free edition, our system will email you a LicsenseKey for your domain once we approved your payment(free for the Free Edition). If you made mistake for the domain name, you need to contact us and explain the reason for the change of the domain name.

    The work around to test CuteUpload without applying a LicenseKey is to run it on your local PC and set the Server property as Localhost or 127.0.0.1, an example as following:

    <param name="Server" value="localhost" />

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  6. Do I need to install CuteUpload before using it? How to use CuteUpload?
    If you use CuteUpload on a web page, CuteUpload will be downloaded and installed automatcially when you first open the web page, the CuteUpload control will reside in your local computer after installation and it will not need to be downloaded again when you open the web page in the future. For the first time installation, you may need to click a few menus/buttons to confirm that you allow CuteUpload control to run on your local computer. Please check below screen shots for more details:

    Depends on the security setting of your Internet Explorer, you may or not see above screen, but if you do, please click the Yes button to continue
    CuteUpload Installation Screen shot step one
    (CuteUpload Installation Screen shot one)

    When you see this screen, please click the information bar underneath the address bar, a pop up menu will appear, then click Install ActiveX Control to continue
    CuteUpload Installation Screenshot step two
    (CuteUpload Installation Screen shot two)

    The last step is simply click Install button when you see following pop up dialog
    CuteUpload Installation Screenshot step three
    (CuteUpload Installation Screen shot three)

    In case you can't see above screens or can not run CuteUpload on the web page, please check your security setting in your IE, you may refer to IE security setting steps, or check here for the details
    Back to top

  7. How do I integrate CuteUpload into my current web application/website?
    CuteUpload is a client side ActiveX control works on IE 4.0+ browser. It complies with the RFC 1867 file upload protocol. There’s no limitation of what kind of server side script you need to use in order to support CuteUpload control, as long as your server side script supports receiving files from HTML form based file upload. CuteUpload should work fine with your server script. You may refer to our PHP, Perl, ASP and Java sample code to get better understand of how to write/update the server side code.

    You may either use CuteUpload on your web page or embed CuteUpload into your Windows application as a standard Windows control
    Please check CuteUpload user manual and sample code for how to use CuteUpload.Back to top

  8. What are the feature lists of CuteUpload?
    • Drag & drop, copy & paste and multiple file selection
    • Recursive folder selection
    • File upload progress bar showing uploads of each files and overall progress
    • "Time left, time elapsed, upload speed, upload progress bar and upload percentage" indicators
    • Redirects browser to another page upon completion of an upload
    • Supports basic and NTLM authentication
    • RFC1867-compliant
    • Works under SSL
    • User friendly interface, with toolbar and right click pop up menu supported
    • Allows a default folder for file selection
    • Allows custom file filters for the "Select Files" dialog
    • Allows set limit of file number, size and extension before upload begins
    • Fires events for client-side VBScript and VB apps to handle
    • Allows change property settings on the fly
    • Works in "silent" mode without displaying error messages
    • Allows displaying a reply from the server
    • Supports non-file HTML form elements
    • Free server PHP, Perl, ASP, ASP .Net and Java server side file upload code works well with CuteUpload
    • Can be embeded into your Windows application Back to top

  9. What are the limitations of CuteUpload?
    We offer free version and commercial version of CuteUpload. The free version is for personal, evaluation or educational purpose, which has some limitation to the file size and number of files can upload at one time; while the commercial version removed all the limits
  10. Limitation of the free version of CuteUpload:

    • Can not be used for commercial purpose, it’s only allowed for use on personal website that is not for profit purpose, evaluation of CuteUpload control or educational purpose
    • The maximum size of single file is 2.5MB
    • The maximum number of files CuteUpload allows to upload is 10 at a time
    • The maximum total file size allowed for upload is 15 MB each time

    Limitation of the commercial version of CuteUpload:
    • The maximum number of files CuteUpload allows to upload is 200 at a time
    • The maximum size of single file CuteUpload allows is depend on your memory size, normally if you have 512 MB memory, the maximum single file size allowed is about 1GB, the larger memory you have the bigger file size it supports; however, you need to have enough memory to allow the server side code able to receive the file from the client side
    • Each commercial license has limit of the allowed users, please purchase additional license if your user number exceeds the allowed number Back to top

  11. How can I get CuteUpload and install it on my server?
    All our CuteUpload products are supplied with Pay per download on our website. You may make purchase either with Paypal, your VISA or Master card. For Paypal payment, you can download the product once you successfully made the payment, for VISA or Master card payment, usually it will take 4-12 hours for us to process the payment. Once we approve your payment, you will receive an email notification, then you can login with your account and download the CuteUpload setup program from our website.

    By default, the CuteUpload setup program will create the installation folder {CuteUpload Edition Name} under \Program Files\Eversun Software\ directory. There are Bin, Examples, UserManual folders under the installation folder. Make sure all the folders have been successfully created and not empty. If necessary, re-install it. If you use CuteUpload on a web page, you need to copy the CuteUpload.cab file from the Bin folder and put into your corresponding web folder.

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  12. What are the differences between different CuteUpload versions?
    If you just want to try it out or you want to demonstrate the CuteUpload feature on your website for personal use purpose, you can choose the CuteUpload free version, the only difference between the free version and commercial version as below:
    • The free version has maximum file size limitation of 2.5MB
    • The maximum number of allowed file is 10 files for each upload with the free version
    • There’s CuteUpload ads on the CuteUpload control, no such ads on commercial version
    • Upon completion of file upload, there will have a new window be opened to CuteUpload.com website
    • Free version can only be used for non-commercial purpose: personal website that is not for profit purpose, evaluation or educational purpose Back to top

  13. I'm a technical idiot; I don't know how to implement the CuteUpload supported web site, where do I find help?
    As introduced in About US section, we’re the R&D division of Eversun Software Corp. offering custom software development services. So please feel free to input your requirement in our online RFP form, we will get back to you ASAP. Normally, we would able to do any custom development including PHP, J2EE, .Net, ASP based web application and help you integrate CuteUpload into your existing website, or even help you build a CuteUpload enabled web application from scratch. Back to top

  14. What payment methods do you accept?
    We accept Paypal, Visa and Master card Back to top

  15. How can I get the patch or updates?
    Once you purchased our commercial version, you get 1 year free upgrade. After one year, you’ll also get a discounted upgrade service. Each upgrade notification will be sent to your email account as a reminder, please put info@cuteupload.com into your allowed email address, otherwise it might go to your junk mail. Back to top

  16. What are the differences between different CuteUpload versions?
    Please refer to the “What are the limitations of CuteUpload?” Back to top

  17. What security setting should I change in order to use CuteUpload?
    You may need to click the gold bar at the top of the browser window to allow the install.
    When you see the installation completion above and text below, your installation was successful. The installation should only take 2-3 minutes on a 56k modem.
     Note:
    1. If a browser Security Warning dialog box appears like the one below, you will need to click Install to install the CuteUpload control.
    2. You can start using the ActiveX control once you see it on screen, you won’t need to install it next time you open the page which contains the CuteUpload control. Back to top

  18.  How do I remove CuteUpload from my computer?
    If you installed CuteUpload with the installation package downloaded from our website, you can simply uninstall it by clicking the Uninstall CuteUpload menu.

    If you just used CuteUpload from a web page, you may follow below steps to remove CuteUpload from your comptuer (for IE6 users):
    1. Close all your IE windows.
    2. Remove CuteUpload from the browser cache, go to Control Panel -- Internet Options, in the opened dialog, click Setting --> View Objects, delete “Eversun Software CuteUpload Control” from the list.

     

     

     

    1. Clear IE’s cache(optional)

    1. For IE 7 users, to remove the ActiveX control, first open IE, click menu item: Tools -- Internet Options, and in the opened dialog, click the Program tab, then click the Manage add-ons to bring up the dialog, switch to Downloaded ActiveX Controls option, then choose CuteUpload and click Delete button to delete it. Back to top


  19. What are the shortcuts keys CuteUpload support?
  20. Ctrl + A           Select all files in the file list view
    Ctrl + Click      Select/unselect file in the file list view
    Shift + Click     multiple file selection in the file list view
    Delete              Delete the selected file(s) in the file list view
    Ctrl + V           Paste the selected file(s) from clipboard Back to top

  21. What kind of commercial license does CuteUpload have? What license should I buy?
  22. Currently CuteUpload has below versions:

    Name Version Release date Number of concurrent users (*) Number of domains Price Notes
    CuteUpload Devloper Edition 1.5.1.5 Sept 11, 2006 5 1 $69.95 Good for development purpose, and small websites
    CuteUpload Professional Edition 1.5.1.5 Sept 11, 2006 20 1 $179.95 Good for small to medium size websites
    CuteUpload Enterprise Edition 1.5.1.5 Sept 11, 2006 100 3 $899.95 Good for medium to large size websites

    * You may choose the right license for your business, if you’re not sure which license you should buy, please feel free to contact us
    * Number of concurrent user means the maximum number of users that can use CuteUpload at one time Back to top

  23.  What kind of service do you offer?
    We are a software development company not only develop our own products, but also actively working on custom software development. We would be happy to take any of your custom development tasks or help you do CuteUpload integration with your existing website. The basic price as below, if you have further requirement please feel free to input into our quote request form, we will give you a quote once we receive your detail requirement information.
    Service Response time Price
    Installation of CuteUpload demos on your web server Within 24 hours $50
    Integration of CuteUpload into your existing web application Within 24 hours Request for quote
    Build new feature of file upload using CuteUpload on your web site Within 36 hours Request for quote
    Custom Software Developement Within 36 hours Request for quote

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English
   CuteUpload Free Edition
   CuteUpload Developer
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   SharePoint 2003 Beta

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Chinese
   CuteUpload Free Edition
   CuteUpload Developer
   CuteUpload Professional
   CuteUpload Enterprise

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